Returns & Refunds Policy

Thank you for shopping with us.

No Returns

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size, colour preference, or any other reason, except where required by applicable law.

Please ensure you carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at johancelentor@gmail.com and include your order number and clear photos of the issue.

We will review your claim and, where appropriate, provide a replacement or another suitable resolution.

No Refunds

We do not offer refunds. Once an order has been placed and processed, it cannot be cancelled or refunded, except where required by applicable consumer protection laws.

Refunds will not be issued for:

• Change of mind

• Incorrect size or colour selected by the customer

• Failure to read the product description

• Delays caused by shipping carriers

• Sale or clearance items

• Gift cards

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalised or custom-made products

• Personal care and beauty products

• Perishable goods

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws. Where mandatory law provides a right to cancel or withdraw from your purchase, those legal rights will apply. Nothing in this policy limits or excludes any rights you are entitled to under applicable law.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: johancelentor@gmail.com